All orders from Game Theory Tables which require shipping are subject to the following shipping guidelines. Please read this carefully, if you do not report damage to your products according to the proper protocol you waive your liability to file shipping insurance and Game Theory Tables will not be responsible for damages or filing concealed damage. Please read this carefully. All poker and gaming tables from Game Theory Tables ship on pallets via ground freight, fully insured. Our carrier will call you prior to delivery to schedule a day and time to deliver your table. Please note, most freight carriers require a 4-hour time window for delivery. ALL deliveries are CURBSIDE ONLY unless you have set up white glove/inside delivery with us PRIOR to your table shipping. In the event that your table is damaged in transit, as long as your follow our receiving instructions we will be able to send out a replacement for you immediately. Here is how to properly receive your poker and game table. Once your table arrives the delivery driver is going to hand a form called the "DR" or Delivery Receipt. Once you receive this document sign it to state that you accept liability to inspect and go ahead and take a look at the boxes.

Game Theory Tables would like the opportunity to fix any situations prior to return. We have built a reputation for customer service by going out of our way to make sure our customers are satisfied, but in the event that we need to transact a return, here is our policy. Please familiarize yourself with our Shipping Receiving Instructions as we cannot accommodate returns for items with concealed damage or shipping damage until the insurance portion has been concluded between you and the shipping company. It is very important that you understand the proper way to accept your custom game table to protect yourself from hidden shipping damage.